Our most frequently asked questions are listed below. For more information about Swell Rewards, or if you have questions not listed below, please contact support@myswellrewards.com.

When you've qualified for one of Swell's reward programs, you will receive an email invitation to register for My Swell Rewards. Please follow the directions in the email. If you believe you qualify and have not received, or lost your invitation, please contact support@myswellrewards.com.

Please contact support@myswellrewards.com

Go to www.myswellrewards.com and follow the sign in steps.

Click Sign In, then select Forgot Password and follow the prompts.

You can use your card to make purchases everywhere Debit Mastercard is accepted. Prepaid Card is issued by our banking partner, Northlane Technologies, Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. This card may be used everywhere Debit Mastercard is accepted. Registration, activation, acceptance, or use of this card constitutes acceptance of the terms and conditions stated in the Prepaid Card Agreement.

Visit your My Card tab to set and/or change your PIN.
You can use your card to withdraw cash at any ATM that displays the Mastercard symbol. Please note, there may be a service fee for each withdrawal. This fee, along with any other potential fees assessed by the ATM operator associated with your transaction, is automatically deducted from your balance. For a complete list of fees associated with your card, please refer to the Schedule of Fees in your cardholder Terms and Conditions.

Visit your My Card page to see your card balance and transactions. If you have any concerns about your balance or transactions on your card, please contact banking partner, Northlane Technologies. Their Customer Service number is 866-326-8689.

Report a lost or stolen card immediately by calling our banking partner, Northlane Technologies. Their Customer Service number is 866-326-8689 and press the # sign when prompted. If reported in a timely manner, you will not be responsible for any unauthorized charges per the Terms and Conditions.

There is a 3-year card expiration, but your available funds will never expire, regardless of the expiration date on the front of your card. If there is a balance remaining on your card upon expiration, a new card may be issued to you. Please see the North Lane Technologies Terms for full details and the List of Fees provided in your card package.

As with any bank account, there are fees that may be assessed to your account for transaction such as ATM withdrawals. These fees are assessed by the Mastercard banking partner that maintains your account. For a complete list of fees associated with your account, please carefully review the materials that arrived with your card.

These are digital images of a debit card that are used primarily for online shopping. Like the traditional plastic cards, you can provision virtual cards to your mobile wallet if you’d like (Apple Pay, Google Pay, etc).




By registering and participating in the program, all registrants acknowledge that they are responsible for their own taxes on any prizes they receive and agree to securely submit personal information for tax reporting purposes through the program website (in lieu of a traditional W-9 or W-8 form). Taxes on rewards, prizes, and all expenses not specified related to acceptance and use of prizes are sole responsibility of the winner. Any person earning rewards or winning a prize valued over USD$600 will receive an IRS form 1099 (US) for that calendar year. A copy of the form will be filed, as required by law. More information may be found on the IRS website.

All transactions take place on a secure server and all of your personal and card information is encrypted using a Secure Socket Layer (SSL). We encourage you to carefully review our Privacy Policies.